Safe Gaming

xbaee's commitment to responsible gaming

xbaee is always by your side to ensure a safe and healthy gaming environment, so you can keep your gaming experience enjoyable.

Our Commitment

Let gaming be a source of enjoyment, not a problem

xbaee believes that online gaming is an entertainment activity — and it should stay that way. Responsible gaming is a core part of our platform. We want every user to enjoy games while maintaining a healthy mindset and staying within their financial limits.

Gambling or gaming should never be considered a source of income. Set a specific budget for each session, respect your time limits, and keep your emotions in check. If you ever feel like your gaming habits are getting out of control, our tools and support team are always here for you.

21+

For players aged 21 and above only

To open an account and play on xbaee, you must be at least 21 years old. Accounts belonging to minors are closed immediately.

Protection Tools

Our tools for your safety

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once this limit is active, it will not be possible to deposit beyond the set amount. This is the most effective way to play within your budget.

Session Time Limit

Set the time limit for each gaming session yourself. Once the set time is up, you will be automatically warned or your account will be temporarily locked. This is very helpful for building healthy gaming habits.

Self-Exclusion

If you feel you need a break from gaming, you can voluntarily close your account for a set period — from seven days up to a permanent closure. Logging in will not be possible during this time.

Bet and Loss Limit

Set a limit in advance on how much you can lose within a specific time period. Once this feature is active, no further bets can be placed after the limit is reached, protecting you from significant financial losses.

Age Verification

Age is verified at registration, and documents may be requested again at a later stage if needed. No one under the age of 21 is allowed to play on our platform — this is our firm policy.

24/7 Support

For any concerns or worries about gaming habits, our Bengali-language support team is available around the clock on live chat. You do not have to face this alone.

Assess Yourself

Are your gaming habits safe?

Ask yourself the questions below. If you answer "yes" to more than one, contact our support team or use the self-exclusion option.

Are you spending more than your set budget every day?

Are you placing more bets to try to recover money you have lost?

Are you hiding your gaming activity from family or friends?

Are you trying to stop playing but unable to?

Is gaming affecting your work, relationships, or sleep?

Are you using money meant for essential expenses on gaming?

How to Set Limits

Steps to activate protection tools

01

Log In

Log in to your xbaee account and go to the Account Settings section.

02

Responsible Gaming Menu

Find and open the "Responsible Gaming" menu.

03

Choose a Limit

Set whichever you need — a deposit limit, betting limit, or session time limit.

04

Confirm

Save your changes. The limit will take effect immediately. Contact live chat if you have any issues.

Knowledge and Awareness

Core principles of responsible gaming

Responsible gaming means keeping gaming within the bounds of entertainment and never letting it have a negative impact on daily life. Keep the following principles in mind at all times:

  • Set a budget before you play and never exceed it.
  • Avoid playing while drinking alcohol or under emotional stress.
  • Do not place more bets in an attempt to recover money you have lost.
  • Never think of gaming as a source of income.
  • Take regular breaks and spend time with family and friends.
  • Know your own limits and seek help when you need it.
Our Promise

How xbaee ensures your safety

As a safe and reliable platform, xbaee places the wellbeing of our users as the highest priority. We take the following measures:

  • Age verification at registration — no one under 21 can create an account.
  • Your personal and financial information is kept secure with SSL encryption.
  • Accounts are verified if suspicious activity is detected.
  • Self-exclusion is applied immediately and limits cannot be reduced below what is set.
  • Systems are regularly monitored to ensure fair play.
  • 24/7 live chat support in Bengali is available at all times.
Need Help?

If you are in difficulty, reach out to us

For any concerns about gaming habits, our support team is available around the clock. There is no shame in it — asking for help is a sign of courage.

Live Chat

Use live chat for instant help in Bengali, 24/7. Our specialist team is always online.

Email Support

For detailed support, email us: [email protected]

FAQ

Questions and answers about responsible gaming

Log in to your xbaee account, go to the Settings or Account section, and look for the "Responsible Gaming" option. There you will find the option to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. For any issues, contact us via live chat.

When you activate self-exclusion, you will not be able to log in to your account for the chosen period. This period can range from 7 days to a permanent closure. Once the exclusion period begins, it cannot be ended early. This is the most effective way to take a healthy break from gaming.

Decreasing a deposit limit or betting limit takes effect immediately. However, increasing a limit requires a waiting period — this ensures you are not making a decision based on emotion. This policy exists for your own protection.

No, absolutely not. xbaee is for people aged 21 and above only. Age is verified at registration, and additional documents may be requested in suspicious cases. Accounts found to belong to minors are closed immediately and any deposited funds are returned.

Some common signs of gaming addiction: spending more than your budget, playing more to recover lost money, hiding your activity from family, being unable to stop playing, experiencing problems at work or in relationships, and emotional instability. If you notice these signs, contact our support team without delay.

Our 24/7 live chat support is available in Bengali — it is the fastest way to reach us. You can also contact us by email: [email protected]. We are always ready to help with any gaming concerns or account-related matters.

Enjoy safe and enjoyable gaming

Head back to your favourite games on xbaee — within your limits, responsibly, and with enjoyment.

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