xbaee's Privacy Policy
How your personal information is collected, used, and protected — xbaee shares everything with complete transparency.
Table of Contents
xbaee is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. The terms set out in this privacy policy apply to all services of xbaee, including our website, mobile platform, and all related services.
By using our platform, you are giving your consent to accept the terms of this privacy policy. If you disagree with any part of this policy, please contact us before using our services.
Core Privacy Principles
Full Protection
All your personal information is protected with SSL encryption technology. We use modern security measures to prevent unauthorized access.
Full Transparency
We are completely transparent about how your information is being used. No information is used without your knowledge.
Your Control
You have full control over your personal information. You have the right to view, correct, or delete your information at any time.
Types of Information Collected
We collect various types of information during registration and use of the xbaee platform. This information is essential to provide you with the best service and to ensure the security of the platform.
a) Identity Information
- Full name and username
- Email address
- Date of birth (for age verification)
- National ID or passport number (during KYC verification)
- Current address
b) Financial Information
- Deposit and withdrawal transaction history
- Preferred payment methods (bKash, Nagad, Rocket, Upay, bank account)
- Account balance and bonus information
c) Technical Information
- IP address and device type
- Browser version and operating system
- Login time and session data
- Gameplay history and activity logs
Important: We never store your full payment card number or PIN code. All financial transactions are processed through encrypted channels.
How Information Is Collected
xbaee collects your information in the following ways:
Direct Collection
Information is collected directly from you when you register on our platform, complete account verification, make a deposit or withdrawal, or contact our support team.
Automatic Collection
When you browse our website or use the platform, technical information is automatically collected through cookies and similar technologies. This information is used to improve the platform's performance.
Information Received from Third Parties
Necessary verification information may be collected from payment processors and identity verification service providers. This process is entirely secure and lawful.
Purpose of Using Information
xbaee uses collected information only for specific and legitimate purposes. We never sell your information to third parties for commercial purposes.
- Account Management and Verification: To complete the registration process and confirm your identity.
- Service Delivery: To provide gaming, betting, and live casino services without interruption.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
- Customer Support: To resolve your issues and provide assistance.
- Promotional Communications: To inform you about bonuses, offers, and important updates (with your consent).
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To analyze user experience and improve service quality.
Your Consent: If you do not wish to receive promotional emails or notifications, you can opt out at any time from your account settings or contact our support team.
Information Storage and Protection
xbaee uses industry-leading security measures to protect your information. Our security infrastructure is regularly reviewed and updated.
Technical Security Measures
- All data transmission is protected with SSL/TLS encryption technology.
- Sensitive information is stored in an encrypted state.
- Firewalls and anti-intrusion systems are active at all times.
- Regular security audits and vulnerability assessments are conducted.
Administrative Security Measures
- Only authorized staff have access to user information.
- All staff operate under strict confidentiality agreements.
- A complete log of information access is maintained.
Data Retention Period
Information is retained for as long as your account is active and for the period required to meet legal obligations. After an account is closed, records are kept for a specified period in accordance with applicable legal requirements, then securely deleted.
In Case of a Security Breach: If a data breach occurs, we will contact affected users as quickly as possible and take the necessary steps.
Sharing Information with Third Parties
xbaee never sells or rents your personal information. However, information may be shared in certain specific situations for the purpose of providing services:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical service providers may access limited information to carry out their specific functions. These partners operate under strict confidentiality agreements.
Legal Obligations
We may be required to provide information to relevant authorities when demanded by a court order, government directive, or applicable law. In such cases, we will always follow due legal process.
Business Restructuring
In the event of a company merger, acquisition, or other business change, user information may be transferred. However, the new party in such a change will also be bound to uphold standards consistent with this privacy policy.
Our Commitment: Outside the situations listed above, xbaee never discloses your information to any third party. Selling personal information to advertisers is entirely against our policy.
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. We use cookies to ensure the proper functioning of the xbaee platform and to improve your experience.
Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and running the site's basic functions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect anonymous statistics to understand patterns of site usage. These do not reveal your identity.
Cookie Control
Non-essential cookies can be disabled by changing your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work correctly.
Your Rights
As a user of the xbaee platform, you have the following rights in relation to your personal information:
Right to Access
You have the right to request to view any personal information we hold about you.
Right to Correction
If any information is incorrect or outdated, you can request that it be corrected.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, though this may not be fully possible if legal obligations exist.
Right to Object to Processing
You may object to the use of your information for promotional purposes and request that marketing communications be stopped.
Right to Data Portability
You may request to receive the information we hold about you in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.
Privacy of Minors
xbaee is an adult gaming platform. This service is for persons aged 21 and above only.
We do not knowingly collect information from anyone under the age of 21. The registration process includes age verification steps that prevent minors from gaining access.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all related information.
For ages 21+. We are committed to keeping minors away from gaming. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
xbaee may update this privacy policy from time to time. The policy may be revised due to changes in services, legal requirements, or technological developments.
For any significant changes, we will notify you in advance by email or through a notification on the platform. The "Last Updated" date at the top of this page always reflects the time of the most recent revision.
Continuing to use the platform after any changes means you are considered to have accepted the updated policy. If you disagree with the changes, please contact us.
Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us:
Email Support
For any privacy-related requests:
[email protected]
Live Chat Support
Use our live chat for direct support in Bangla, available 24/7.
We will do our best to respond to your request as quickly as possible. More complex matters may take a little longer, but we always aim to provide a complete and satisfactory answer.
For more information, please also visit our FAQ page, Terms & Conditions, and Responsible Gaming page.